Acute Care
A short symptom survey, reviewed by a licensed prescriber. If they diagnose a urinary tract infection and asynchronous treatment is appropriate, they send a prescription to your pharmacy. UTI is the only condition this program currently covers.
Pricing
Acute Care on its own
$59per visit
The $59 covers the visit: your survey, the prescriber's review, and their decision. Members pay less, at $49 on Silver and $39 on Gold, and acute visits are included on Platinum. Any medication is billed separately by your pharmacy.
Prescription required. A licensed prescriber makes a diagnosis before anything is prescribed, and not every presentation is appropriate for asynchronous care. If yours is not, you will be directed to in-person care instead, and that is the right outcome rather than a failed visit.
How it works
Survey
Answer a short questionnaire about your symptoms, how long you have had them, and your relevant history.
Prescriber review
A licensed prescriber reviews your answers and makes a diagnosis. There is no call and no appointment to keep.
Prescription
If a prescription is appropriate, it goes to your pharmacy. If it is not, the prescriber tells you what to do instead.
Safety and expectations
Acute Care is the one part of the practice built for a problem you have today rather than a plan you are following. You do not need to be an existing patient, and you do not need a lab panel or a membership.
Right now it covers urinary tract infections and nothing else. That is a deliberate scope, not a soft launch: asynchronous care suits UTI in a way it does not suit most acute complaints, because the history and symptom pattern carry most of the diagnostic weight.
There is no appointment. You answer a survey, a prescriber reads it, and you hear back. What you are paying for is the prescriber’s review and their decision, which includes the decision not to prescribe.
Some presentations are not right for this route. Recurrent infections, symptoms that suggest the infection has moved beyond the bladder, and several other patterns need to be seen in person. If yours is one of them, the prescriber will say so and point you somewhere better.