Telehealth consent

What this page is

This page is not the consent you sign. The document that governs your telehealth care is presented to you inside the intake process itself, when you start a program, and you agree to it there. This page explains what that process involves in plain language; where the two differ, the signed version is the one that governs.

What telehealth care here involves

Care through this practice runs one of two ways, depending on the program.

Some programs are reviewed asynchronously: a clinician reviews the written answers you provide and reaches a determination from that record, with no live visit involved. GLP-1 prescription management and acute-care treatment such as a urinary tract infection both work this way.

Other programs require a synchronous visit: you meet directly with your provider, by video or phone, so they can review your results with you and build a plan together. The full functional-medicine workup works this way.

Which one applies to you depends on the program you are starting, not on any single medication.

Who reviews your case

Every review, asynchronous or synchronous, is carried out by a clinician licensed in your state.

Not everyone is approved

Being reviewed is not the same as being approved. Your clinician decides, from your history and your answers, whether a program is right for you. If they decline to prescribe or enroll you, that is a clinical decision made in your interest, not a billing dispute, and it can happen at any point in the process.

What telehealth cannot do

Telehealth does not fit every situation.

• If you are having a medical emergency, call 911 or go to the nearest emergency room. Do not wait on a message or a chat reply.
• Some conditions need an in-person physical examination before they can be safely evaluated, and telehealth is not a substitute for that exam.
• Some testing needs blood or another specimen drawn in person; telehealth cannot draw a lab specimen, and a testing center visit is scheduled separately when one is needed.

Your records and your consent

What you tell us and what your clinician decides becomes part of your medical record, kept the same way as the rest of your care with this practice.

You can withdraw your consent to telehealth care at any time. Withdrawing consent stops future telehealth visits; it does not remove the record of care you already received.

How to withdraw consent

Tell us directly, through your patient portal, rather than simply going quiet: say so plainly, so your clinician knows to stop.